Community Satisfaction Study

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The City strives to be strategic in communication, community engagement, and community outreach efforts so we can cultivate authentic relationships with our residents; leading us to a better understanding of the priorities and needs of our community. In November 2018, a Request for Proposals process for professional consultant services to conduct a Community Satisfaction Study was performed. The City of Eastvale received five proposals from consultant firms and staff selected True North Research Inc. to perform the Community Satisfaction Study. The results to this study was presented to City Council on February 27, 2019.

Purpose of Study:

The motivation for the Eastvale Community Satisfaction Study was to design and employ a methodology that would provide the City with a statistically reliable understanding of its residents’ satisfaction, priorities, and concerns as they relate to services and facilities provided by the City. Ultimately, the survey results and analyses presented in this report provide City Council and staff with information that can be used to make sound, strategic decisions in a variety of areas including service improvements and enhancements, measuring and tracking internal performance, budgeting, policy, planning, and community engagement.

Community Satisfaction Study Results Presentation

Community Satisfaction Study Comprehensive Report